Privacy Policy

Introduction

DERMOGRAL - FARMACIA DERMATOLOGICA LTDA ("we," "our," or "us") is committed to protecting your privacy and handling your health information with the utmost care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase dermatological medications and pharmaceutical products from our pharmacy.

By using our services, you agree to the collection and use of information in accordance with this policy and applicable healthcare regulations.

Information We Collect

As a pharmaceutical establishment, we may collect the following types of information:

• Personal Identification: Name, CPF, date of birth, and identification documents as required by pharmaceutical regulations.
• Contact Information: Phone number, email address, and residential address.
• Prescription Information: Medical prescriptions, prescribing physician details, and medication history.
• Health Information: Skin conditions, allergies, current medications, and relevant medical history shared for safe dispensing.
• Transaction Records: Purchase history, payment information, and product records.

Health Information Protection

As a pharmacy specializing in dermatological medications, we handle sensitive health information with strict confidentiality. Your medical prescriptions, health conditions, and medication history are protected under Brazilian healthcare privacy regulations. This information is accessed only by qualified pharmaceutical professionals and is used solely for the purpose of dispensing medications safely and providing appropriate pharmaceutical care.

How We Use Your Information

We use the collected information for the following purposes:

• To verify and process medical prescriptions
• To dispense medications safely and accurately
• To check for drug interactions and contraindications
• To prepare customized compound formulations as prescribed
• To provide pharmaceutical guidance and counseling
• To maintain medication dispensing records as required by law
• To contact you regarding your prescriptions or medications
• To comply with ANVISA and health surveillance regulations
• To process payments and maintain transaction records
• To notify you of product recalls or safety alerts

Prescription & Controlled Medications

For prescription medications, including controlled substances, we are required by Brazilian law (ANVISA regulations) to maintain detailed records of all dispensed medications. These records include patient identification, prescribing physician information, medication details, and dispensing dates. Such records are maintained for the periods required by pharmaceutical regulations and may be subject to inspection by health authorities.

Compound Formulations

When preparing customized compound formulations, we maintain records of the prescription, ingredients used, preparation methods, and quality control procedures. This information is kept confidential and is essential for ensuring product quality and patient safety.

Data Security

We implement robust security measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. Access to health records is restricted to qualified pharmaceutical professionals. We maintain physical and digital security protocols in compliance with healthcare data protection standards.

Data Retention

We retain pharmaceutical records for the periods required by Brazilian health regulations (ANVISA). Prescription and dispensing records for controlled medications are maintained as mandated by law. Other customer information is retained as necessary to provide ongoing pharmaceutical services and comply with tax regulations.

Information Sharing

We do not sell, trade, or rent your personal or health information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With prescribing physicians when necessary for your care
• With health authorities (ANVISA, health surveillance) as required by law
• With laboratories for prescription verification (when required)
• To comply with legal obligations, court orders, or health regulations
• In cases of medication recalls or safety alerts affecting your health

Pharmacovigilance

As part of our commitment to patient safety, we participate in pharmacovigilance programs. If you report adverse reactions to medications, this information may be shared with ANVISA and relevant health authorities in anonymized form to improve drug safety monitoring.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados) and healthcare regulations, you have the right to:

• Access your personal and prescription data held by us
• Request correction of inaccurate or incomplete data
• Request information about your medication history
• Receive information about how your data is processed
• Object to certain types of data processing
• Request data portability where applicable
• File a complaint with the National Data Protection Authority (ANPD)

Note: Certain pharmaceutical records must be maintained as required by health regulations regardless of deletion requests.

Regulatory Compliance

Our pharmacy operates in full compliance with Brazilian pharmaceutical regulations, including ANVISA requirements, CRF (Regional Pharmacy Council) guidelines, and applicable health surveillance standards. We maintain all required licenses and certifications for the dispensing of dermatological medications.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify customers of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: